Help Customers Thrive as a Financial Services Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeCareer Full time $48,668 - $72,301
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a key member of our team, you will be responsible for providing exceptional service and support to our customers, helping them with their financial needs and enquiries. You will have the opportunity to work closely with your Manager and team to achieve branch goals and objectives.

The main aspects of the role include:

  • Having conversations and interactions with customers via all channels, including face-to-face, phone and online, to help them with their banking and insurance needs and enquiries.
  • Exploring new opportunities to find the right financial solutions that may improve their position.
  • Using various technologies, systems and digital platforms, cash handling and balancing.
  • Working with your Manager and team to collectively achieve the branch goals and objectives.
  • Maintaining a high level of operational adherence in line with company standards, policies and procedures and carrying out administrative duties.

To carry out the role successfully, you'll need to be able to demonstrate:

  • Experience in sales and service, preferably in retail, banking or hospitality industries.
  • Cash handling experience and an accurate eye for detail.
  • A learning mindset and ambition to build a career in the banking industry.
  • An aptitude for technology and proficient in MS Office programs/apps.
  • Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment.
  • A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements.
  • A genuine desire to help people, work directly with customers as well as work with and support a team.
  • The willingness to travel to branches within the region as required for training or staff relief purposes.

Our benefits include:

  • A supportive culture that actively promotes inclusion and the wellbeing of our employees.
  • Competitive remuneration.
  • Wellbeing days.
  • Product concessions.
  • Paid parental leave.
  • Purchased leave options.
  • Study assistance.
  • Corporate uniform.
  • Genuine investment in your learning and professional growth.

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