Career Opportunities for Customer Liaison Professionals

2 days ago


Perth, Western Australia beBeeCustomerLiaison Full time $60,000 - $80,000

Job Description:

The role of the Customer Liaison Officer is multifaceted and requires a high degree of adaptability. Key responsibilities include providing responsive support to customers, their families, or representatives, ensuring exceptional customer service throughout their journey with our organization. Based in Mirrabooka, you will provide support that meets the highest quality standards.

Your Role:

As a Customer Liaison Officer, you will be responsible for:

  1. Maintaining accurate customer records
  2. Providing high-quality customer service to our customers
  3. Communicating effectively with people of diverse backgrounds and abilities
  4. Resolving customer issues and concerns in a timely manner

Required Skills and Qualifications:

To succeed in this role, you will need:

  • A minimum of 5 years' experience in a complex administration role or large organization
  • Exceptional customer service skills and well-developed written and verbal communication skills
  • Data analysis skills with the ability to find solutions to problems and work with people to resolve them
  • The ability to work autonomously and collaboratively as part of a team
  • Strong technical skills and proficiency with Microsoft Office products and data management

Benefits:

We offer a range of benefits, including:

  • Salary packaging up to $15,900 for living expenses and $2,650 for meals and entertainment
  • Five weeks of annual leave, two wellness days, plus an additional cultural leave day
  • Access to discounted gym and pool facilities across WA for you and your family
  • A competitive 37.5 hour work week
  • Long service leave after seven years of tenure
  • Discounted health insurance
  • Flexible work arrangements
  • Work essentials provided, from tech to uniform, plus fully compensated travel and free parking at all our sites

Others:

In this role, you will have the opportunity to make a meaningful impact while working in a values-driven team with career progression opportunities. You will be supported in your personal and professional growth through comprehensive care and training programs.



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