Staff Machine Learning Engineer

6 days ago


Brisbane, Queensland, Australia Canva Full time
About the Role

We are seeking a highly skilled Machine Learning Engineer to join our User Voice team at Canva. As a key member of our team, you will be responsible for developing and implementing AI/ML solutions to improve the customer support experience.

Key Responsibilities
  • Partner with leadership to develop an AI/ML strategy and roadmap to enhance customer support
  • Be accountable for delivering primary identified opportunities in UV, collaborating with product and engineering teams
  • Lead the ML development of a natural language understanding/processing system that integrates seamlessly into the Canva product
  • Collaborate with MLEs across the organization to leverage existing ML capabilities and address cross-organization problems and solutions
Requirements
  • More than 5 years of industry experience in machine learning/software engineering with a Product/SaaS company
  • Experience with industry-level high-scale natural language systems
  • Strong coding proficiency in Python, with experience building and deploying machine learning models
  • Familiarity with several ML frameworks, including TensorFlow, PyTorch, scikit-learn, Langchain, and Huggingface
  • Experience with RAG architectures and/or a good understanding of its application
  • Strong understanding of computer science/engineering fundamentals and first principles
  • Excellent collaboration and communication skills, with experience mentoring other engineers
About Canva

At Canva, we believe that supporting our users is a complex and fascinating challenge. Our mission is to empower every user to feel heard and supported, especially as we scale to an incredible 1 billion users. Our User Voice team acts as the vital link between our users and Canva's most valuable partners, delivering an outstanding customer experience through streamlined systems, optimized contact flows, and expert support specialists.

What We Offer
  • Equity packages to share in our success
  • Inclusive parental leave policy supporting all parents and carers
  • Annual Vibe & Thrive allowance for wellbeing, social connection, and more
  • Flexible leave options to recharge and support your personal needs
How to Apply

We celebrate all types of skills and backgrounds at Canva. If you're passionate about AI/ML and customer support, we want to hear from you. Please tell us your preferred pronouns and any reasonable adjustments you may need during the interview process.



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