Staff Machine Learning Engineer

2 days ago

Brisbane, Queensland, Australia Canva Full time
About the Role

We are seeking a highly skilled Machine Learning Engineer to join our team at Canva. As a key member of our User Voice super team, you will play a critical role in developing and implementing AI/ML solutions to improve the customer support experience.

Key Responsibilities:

  • Partner with leadership to develop an AI/ML strategy and roadmap to enhance customer support.
  • Be accountable for delivering primary identified opportunities in UV, collaborating with product and engineering teams.
  • Lead the ML development of a natural language understanding/processing system that integrates seamlessly into the Canva Product.
  • Collaborate with MLEs across the organisation to leverage existing ML capabilities and work on cross-organisation problems and solutions.

Requirements:

  • More than 5 years of industry experience in machine learning/software engineering with a Product/SaaS company.
  • Experience with industry-level high-scale natural language systems.
  • Strong coding proficiency in Python, with experience building and deploying machine learning models.
  • Familiarity with several ML frameworks, including TensorFlow, PyTorch, scikit-learn, Langchain, and Huggingface.
  • Experience with RAG architectures and/or a good understanding of its application.
  • Strong understanding of computer science/engineering fundamentals and first principles.

About Canva

At Canva, we believe that supporting our users is a thrilling and intricate puzzle to solve. Our mission is to ensure that every user feels empowered and heard, especially as we scale our user base to an incredible 1 billion users. Our User Voice super team acts as the vital link between our users and Canva's most valuable partners, delivering an outstanding customer experience through streamlined systems, optimised contact flows, and expert support specialists.

We provide tools like our Help Center, Assistant, and Chatbot to enable our users to help themselves. We're making sure every user can instantly solve their issues or find answers to their questions.

About the Team

We are revolutionising the way users interact with our platform. As a member of our team, you will have the opportunity to work on a cutting-edge natural language understanding system that seamlessly integrates into Canva, enabling users to find help easily. We're building a highly personalised Canva, developing and productionising user modelling that directly drives product features and targeting messaging and marketing.

We're looking to grow the team to continue to scale the impact of machine learning across Canva. You'll be joining a fast-moving cross-functional team, rapidly building and shipping machine learning-driven features to users and staff.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer: equity packages, inclusive parental leave policy, annual Vibe & Thrive allowance, flexible leave options, and more.

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