Workforce Operations Specialist

4 weeks ago


Adelaide, South Australia Serco Full time

About the Role:

Serco is a global company that serves government-backed contracts, and we are currently seeking a skilled Workforce Coordinator to join our Operational Support Centre (OSC) team.

Your Key Responsibilities:

  1. Maintain end-to-end rosters, including unplanned leave backfill and staffing tables.
  2. Manage roster gaps and process variations and secondments.
  3. Build strong relationships with internal teams and external customers.
  4. Communicate key updates between the OSC and contracts.
  5. Identify and implement roster management improvements.
  6. Analyse and report roster performance, ensuring key performance indicators are met.

Your Skills and Experience:

  • Experience with workforce management or rostering in a customer service environment.
  • Strong organisational and planning skills with excellent attention to detail.
  • Knowledge of Workforce Management Software systems and reporting capabilities.
  • Exceptional communication skills, both verbal and written.
  • Ability to thrive under pressure and effectively prioritise tasks.
  • A proactive mindset, committed to accountability and problem-solving.

About Serco:

Serco spans across Justice, Migration, Defence, Space, Customer Services, Health, and Urban Mobility. We are a fast-growing global company with trusted leaders who'll help you achieve your goals, backed by long-term government contracts and flexible work-life arrangements.

Why Join Serco?

At Serco, we bring together the right people, technology, and partners to create impactful solutions addressing some of the world's most urgent challenges. Your work will positively impact millions in Australia, New Zealand, and Hong Kong, across various sectors.

Our Commitment:

We seek and celebrate diversity and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disability.



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