Customer Service Representative
3 weeks ago
About Us
At Animal Referral Hospital, we are committed to providing the highest standards of care for pets. Our state-of-the-art facility in Western Sydney is dedicated to delivering exceptional veterinary services with compassion and expertise.
We have expanded our reach with the opening of our 9th site, a state-of-the-art, 1200m2 purpose-built facility. Ideally located near the M4 and M7 interchange, our hospital is positioned at the heart of the rapidly developing Greater Western Sydney.
We are looking for a friendly and organised Full-time Customer Care Representative to join a close-knit team and be a welcoming face to our clients and their pets.
About the Role
- Full Time role across a variety of day shifts, evenings and weekends
- Handling a high volume of inbound calls
- Welcoming clients and their pets to the hospital
- Booking and managing appointments
- Invoicing and taking payments – including cash and EFTPOS
- Processing payments on Vetpay and Medipay finance platforms
- Data entry and requesting documents from referring vets and clients
- Managing email enquiries
- Liaising with referring vets
About You
- Minimum 2 years' experience in a reception/customer service role
- Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients
- Strong computer literacy skills
- Experience with appointment entries, invoicing, and taking payments
- Ability to manage your time effectively
- Amazing attention to detail
- Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Strong interpersonal and relationship skills
- Flexibility to work a range of shifts and availability during busy peak seasons
If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you.
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