Customer Service Representative

3 weeks ago


Minchinbury, Australia Animal Referral Hospital Full time

About Us

At Animal Referral Hospital, we are committed to providing the highest standards of care for pets. Our state-of-the-art facility in Western Sydney is dedicated to delivering exceptional veterinary services with compassion and expertise.

We have expanded our reach with the opening of our 9th site, a state-of-the-art, 1200m2 purpose-built facility. Ideally located near the M4 and M7 interchange, our hospital is positioned at the heart of the rapidly developing Greater Western Sydney.

We are looking for a friendly and organised Full-time Customer Care Representative to join a close-knit team and be a welcoming face to our clients and their pets.

About the Role

  • Full Time role across a variety of day shifts, evenings and weekends
  • Handling a high volume of inbound calls
  • Welcoming clients and their pets to the hospital
  • Booking and managing appointments
  • Invoicing and taking payments – including cash and EFTPOS
  • Processing payments on Vetpay and Medipay finance platforms
  • Data entry and requesting documents from referring vets and clients
  • Managing email enquiries
  • Liaising with referring vets

About You

  • Minimum 2 years' experience in a reception/customer service role
  • Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients
  • Strong computer literacy skills
  • Experience with appointment entries, invoicing, and taking payments
  • Ability to manage your time effectively
  • Amazing attention to detail
  • Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
  • Strong interpersonal and relationship skills
  • Flexibility to work a range of shifts and availability during busy peak seasons

If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you.



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