ServiceNow Developer Role

2 weeks ago

Brisbane, Queensland, Australia beBeeDevelop Full time $104,999 - $124,999
Job Overview

We have an exciting opportunity to join our small and dynamic team as a ServiceNow Developer. Working in Queensland Shared Services you will enjoy a rewarding role providing second level support and platform solutions using ServiceNow.


Key Responsibilities
  • Undertake system maintenance and assist in application upgrades.
  • Perform and document system configuration and development in alignment with design guidelines.
  • Comply with established change management procedures and service levels.
  • Investigate and resolve systems support issues within service level timelines.
  • Interpret and contribute to business requirements to enable the documentation of build activities.
  • Participate in quality assurance activities including developing and executing unit testing and contribute to test plans and scripts.
  • Adhere to QSS policies, procedures and standards and high-quality practices including version control management.
  • Understand roles and responsibilities within the team and how the team supports the organisation.
  • Work collaboratively to achieve effective outcomes with a focus and commitment to customer service.
  • Proactively contribute to identifying continual service improvement opportunities.

Qualifications and Experience
  • Experience in system administration and request fulfilment.
  • Knowledge of ServiceNow and ability to apply this to system support, configuration and change management activities.
  • Apply problem-solving skills, using practical solutions to address incidents and problems in accordance with SLA.
  • Work collaboratively, sharing and seeking knowledge and expertise to achieve team and stakeholder goals.
  • Demonstrate communication and negotiation skills with different stakeholder audiences.
  • Demonstrate experience with ITSM practices such as Incident management, Problem management, Request fulfilment and Change management.

Desirable Skills
  • Experience with programming languages such as JavaScript, HTML and CSS.

Important Details
  • This position is part of the Department of Customer Services as part of the Machinery-of-Government changes.
  • Applications remain current for 12 months.
  • Occupational group: IT & Telecommunications
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Engineering and Information Technology
  • Industries: Government Administration

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