Claims Management Leader

3 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000

**Job Description**

We are seeking a skilled Claims Management Leader to oversee the administration and finalisation of claims and insurance tasks on our platform. As a leader, you will be responsible for managing a team of diverse skills and capabilities, ensuring accurate recording and maintenance of customer information relevant to the resolution of claims and insurance.

Key Responsibilities:

  • Effectively manage your team to administer and finalise claims and insurance tasks
  • Oversee the daily administration and finalisation of all claims and insurance tasks performed by teams
  • Ensure accurate recording and maintenance of customer information relevant to the resolution of claims and insurance
  • Lead and manage a team of diverse skills, capabilities, and experience enabling them to meet business strategies and goals
  • Active development and ongoing improvement of case management standards, quality assurance and the level of service delivered to stakeholders
  • Manage and reduce work in progress (WIP) on the platform related to claims and insurance, to targets identified by Line Manager or Head of Operations at any time
  • Ensure all compliance obligations are met and all delegations adhered to
  • Assess and implement regulatory changes impacting claims and insurance
  • Work closely with areas of the business to deliver reports to regulatory bodies, as needed, before deadlines
  • Assist external auditors to review/analyse claims and insurance data and process across the platform
  • Foster strong and collaborative relationships with key stakeholder groups, both internal and external to the business

Requirements:

  • 2+ years' experience in leading a team and working across a fast-paced, customer/client service orientated team environment and/or financial service industry and driving a collaborative, high performance culture
  • Sound understanding of the financial services industry, relevant regulators and current and proposed financial services regulatory and legislative requirements
  • Capacity for commercial oriented problem solving
  • Report writing, presentation and verbal communications skills
  • Ability to understand functions and processes to assess best outcomes for customers
  • Experience in establishing and maintaining effective stakeholder relationships
  • Customer service orientation
  • Ability to implement change effectively
  • Strong understanding of business acumen

Benefits:

  • A dynamic and inclusive work environment that values diversity and inclusion
  • The opportunity to work on a variety of projects and initiatives that align with business goals
  • Professional development opportunities to enhance your skills and knowledge
  • A competitive salary and benefits package

About Us:

We are a forward-thinking organisation dedicated to providing exceptional service to our customers. We believe in fostering an inclusive and supportive work environment that allows our employees to thrive and grow. If you are passionate about delivering outstanding results and contributing to a positive impact, we encourage you to apply for this exciting opportunity.

We welcome applications from candidates who share our values and are committed to excellence. If you are interested in this role, please submit your application, including your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you

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