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Claims Team Leader
2 weeks ago
A Claims Team Leader is required to manage a dynamic team of claims management and support personnel in Victoria. This role involves overseeing the processing of workers' compensation claims, implementing strategies to improve claims processing efficiency and quality, and collaborating with internal and external stakeholders to enhance customer service.
Key Responsibilities:
- Lead and mentor a team of claims professionals to ensure optimal performance and development.
- Monitor and analyse claims data to identify trends and areas for improvement.
- Implement and manage effective training programs for team members.
Required Skills and Qualifications:
- Proven leadership and mentoring experience.
- Well-developed problem-solving and decision-making skills.
- Negotiation and influencing skills.
- Knowledge of medical and paramedical terminology and procedures.
Benefits:
As an employer of choice, we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees.
We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy.
At our company, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
Work EnvironmentOur company values collaboration, innovation, and diversity. We foster a culture of inclusion, belonging, and corporate citizenship.
Accommodation of special needs for qualified candidates may be considered within the framework of our Accommodation Policy.
