Resident Services Manager
1 day ago
UniLodge Australia Pty is seeking a Resident Services Manager to lead the front-line team in providing an exceptional resident experience. As a key member of the team, you will be responsible for ensuring that residents receive timely and effective assistance with their enquiries, studies, general needs, and overall wellbeing.
Responsibilities- Provide assistance to residents with enquiries related to their residency, studies, and overall wellbeing.
- Build a high performing team by recruiting and delivering relevant training and development opportunities.
- Ensure that team members receive timely feedback on their performance in a professional and encouraging manner.
- Manage the accounting of all resident related accounts for rental and sundries.
- Complete the check in and out process for our residents at the beginning and end of their tenancy.
- Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
- Similar work experience within student accommodation or hospitality industry.
- Strong customer service focus.
- The ability to work autonomously.
- Desire to work in a fast-paced, team-oriented environment.
- Ability to manage a diverse range of tasks independently and reliably.
- Ability to prioritise tasks and manage time effectively.
- Strong communication skills, both written and verbal.
- Ability to think creatively and independently solve problems, and escalate where required.
- Resolve questions, queries and issues raised by team members, residents and prospective residents/visitors.
- Confident computer skills including ability to use various systems and Microsoft Suite.
- Unrestricted work rights in Australia.
- National Police Check (completed within last 3 months), at your own cost.
- Working with Children's Check (VIC).
- VIC State Real Estate Qualification: Hold or can acquire a valid and current Agent's Representative Certificate lodged with Consumer Affairs Victoria.
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