Resident Services Manager

1 day ago


Melbourne, Victoria, Australia UniLodge Australia Pty Full time

UniLodge Australia Pty is seeking a Resident Services Manager to lead the front-line team in providing an exceptional resident experience. As a key member of the team, you will be responsible for ensuring that residents receive timely and effective assistance with their enquiries, studies, general needs, and overall wellbeing.

Responsibilities
  1. Provide assistance to residents with enquiries related to their residency, studies, and overall wellbeing.
  2. Build a high performing team by recruiting and delivering relevant training and development opportunities.
  3. Ensure that team members receive timely feedback on their performance in a professional and encouraging manner.
  4. Manage the accounting of all resident related accounts for rental and sundries.
  5. Complete the check in and out process for our residents at the beginning and end of their tenancy.
  6. Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
Requirements
  • Similar work experience within student accommodation or hospitality industry.
  • Strong customer service focus.
  • The ability to work autonomously.
  • Desire to work in a fast-paced, team-oriented environment.
  • Ability to manage a diverse range of tasks independently and reliably.
  • Ability to prioritise tasks and manage time effectively.
  • Strong communication skills, both written and verbal.
  • Ability to think creatively and independently solve problems, and escalate where required.
  • Resolve questions, queries and issues raised by team members, residents and prospective residents/visitors.
  • Confident computer skills including ability to use various systems and Microsoft Suite.
  • Unrestricted work rights in Australia.
  • National Police Check (completed within last 3 months), at your own cost.
  • Working with Children's Check (VIC).
  • VIC State Real Estate Qualification: Hold or can acquire a valid and current Agent's Representative Certificate lodged with Consumer Affairs Victoria.


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