Director of Housing and Resident Services

5 days ago


Melbourne, Victoria, Australia State of Victoria Full time

The Senior Manager, Resident Services plays a crucial leadership role in driving service excellence across tenancy, housing coordination, and practice leadership in the Resident Services Unit. In this role, you will lead and inspire a diverse team, providing mentorship and fostering a positive, productive work environment.

As an experienced General Manager, you will be skilled in operations, to oversee service delivery, culture, and compliance to enhance and strengthen our service delivery, performance, and achieve great resident outcomes.

Key responsibilities include:

  • Developing and implementing business plans and strategies.
  • Overseeing the operations of the Tenancy and Housing Coordination Services teams.
  • Ensuring alignment with strategic and business planning.

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