Customer Service Operations Lead

1 day ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000
Customer Service Operations Lead

This leadership role is focused on delivering exceptional customer experiences and driving operational efficiency within the customer service centre.

  • Develop, implement, and regularly review policies, programs, and procedures to enhance the customer journey.
  • Manage key performance metrics to drive business results.
Requirements:
  • A minimum of 1+ years of experience in a customer service management or team leadership role.
  • Proven ability to lead, develop, and inspire a team in a fast-paced environment.
  • Exceptional communication and interpersonal skills with the ability to build rapport with clients.

The successful candidate will be a highly motivated individual who is passionate about delivering outstanding customer service. The ideal candidate will have excellent leadership skills, strong communication abilities, and a proven track record of driving business results.'

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