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Customer Success Manager

1 week ago

Sydney, New South Wales, Australia ROBERT WALTERS AUSTRALIA Full time

We are looking for a skilled Customer Success Manager to join our team at Robert Walters Australia. In this role, you will be responsible for managing a team of Customer Success professionals and providing exceptional customer experiences.

Your key responsibilities will include:

  • Managing, mentoring, and coaching a team of Customer Success professionals
  • Providing guidance and support to the team in delivering excellent customer service
  • Developing and implementing strategies to improve customer satisfaction and retention
  • Collaborating with the leadership team to ensure seamless execution of company initiatives
  • Staying up-to-date with industry trends and best practices to ensure continued growth and improvement

To succeed in this role, you will need to have:

  • 2+ years of experience in a customer-facing role
  • Proven ability to coach and develop a team
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and adapt to changing priorities
  • Strong analytical and problem-solving skills

We offer a collaborative and dynamic work environment, opportunities for growth and development, and a competitive salary package.