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AO4 Business Assurance Officer
2 months ago
We are seeking a highly skilled AO4 Business Assurance Officer to join our team at DFP Recruitment. As a Business Assurance Officer, you will play a critical role in ensuring the quality and integrity of our business processes.
Key Responsibilities- Process Monitoring and Management: Effectively monitor and manage internal and external correspondence, incoming and outgoing telephone calls, and ensure responses are provided within required time frames.
- Policy and Procedure Development: Facilitate the ongoing development, improvement, and implementation of enhancements to policies, processes, and procedures.
- Business Assurance and Compliance: Assist in the advancing of the internal business assurance through undertaking the assessment of process conformance, performance management, reliability of management reporting, and effectiveness of key controls.
- Compliance Software Management: Maintain the compliance software QPulse and manage the licensing, distribution, and maintenance.
- Quality Management Implementation: Provide advice and guidance concerning all facets of quality management implementation and operation.
- Complaints Management: Manage the compliments/complaints management process.
- Operational Improvement: Promote better operational practices through effective communication formats (e.g. newsletter).
- Reporting and Meetings: Provide monthly reporting to management and facilitate meetings to provide guidance on the complaints management process.
- Complex Investigations: Conduct complex complaints investigations with clients and members of the public as requested by senior management.
- Experience: Previous experience in a similar role.
- Business Acumen: Proven ability to understand the relationship between the business systems, the end-user operations, and the interacting processes and procedures and ensure the delivery of high-quality business assurance activities.
- Knowledge and Skills: Proven ability to rapidly acquire knowledge of a range of systems and processes and have proven ability to present relevant business improvement solutions.
- Relationship Building: Demonstrated ability to build and sustain relationships.
- Communication Skills: Experience in providing accurate business assurance activities and taking personal responsibility for the delivery in a timely manner.
- Written Communication: Possesses high-level and advanced written communication skills.
DFP Recruitment is a leading recruitment agency that values diversity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disabilities. We are committed to providing reasonable adjustments for individuals with disabilities throughout the recruitment process.
