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Exceptional Customer Experience Leader
3 weeks ago
Customer Service Manager Job Description
">Job Title: Customer Service Manager
DescriptionWe are seeking a skilled and experienced customer service professional to lead our team in delivering exceptional customer experiences. As a Customer Service Manager, you will be responsible for managing the day-to-day activities of our reception team, ensuring that customers receive timely and effective support.
You will have experience in a supervisory role, with a strong track record of achieving targets and driving results. You will also possess excellent communication skills, with the ability to build rapport with customers and colleagues alike.
Responsibilities- Leadership: Manage the reception team, providing guidance, support, and training to ensure they meet their targets.
- Customer Service: Deliver exceptional customer service, resolving complaints and addressing customer concerns in a timely and effective manner.
- Operations: Oversee the smooth operation of our reception area, ensuring that it is clean, organized, and well-maintained.
- Team Performance: Monitor and evaluate team performance, identifying areas for improvement and implementing changes as needed.
- Experience: 3+ years of experience in a customer service supervisory role, preferably in the fitness industry.
- Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Qualifications: Strong problem-solving skills, with the ability to think critically and make sound decisions.
- Certifications: Current First Aid and CPR certificates (or willingness to obtain).
- Competitive Salary: A competitive salary package, commensurate with your experience and qualifications.
- Benefits: Free gym membership, discounts on supplements and apparel, and access to Merse Wellness Spas at discounted rates.
- Opportunities for Growth: Opportunities for career advancement and professional development, through our Future Leaders program.
To apply for this exciting opportunity, please submit your resume and a cover letter explaining why you are the ideal candidate for this role. Applications will be reviewed as received, so don't wait – apply today
