Technical Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCareer Full time $60,000 - $80,000
Job Description

We are seeking a skilled professional to join our team as a Command Centre Technician. This role involves monitoring and maintaining the security of our remote road safety camera network from our South Melbourne Command Centre. The successful candidate will be responsible for diagnosing technical issues, analyzing images and coding, and coordinating with field technicians to ensure the smooth operation of our camera network.

This is a full-time position requiring 5 days per week of work from our head office between 7:30am and 3:30pm, with an expectation of working 1-2 additional days per month on-call onsite over the weekends once established in the role.

Key Responsibilities
  • Provide remote support and troubleshooting guidance for field technicians
  • Monitor systems, proactively resolving incidents affecting operations
  • Manage service requests and incidents using Verra Mobility's help systems
  • Coordinate and support field teams with planned and remedial maintenance
  • Conduct remote site health checks and verify image quality compliance
  • Deliver professional client communication, including daily updates
  • Participate in the on-call roster for after-hours support
Requirements

To be considered for this role, you will need to have:

  • A proven track record of diagnosing and resolving technical issues in fast-paced, high-compliance environments
  • Strong knowledge of IT networks, Microsoft Office applications, and service management systems
  • ITIL certification and exposure to SQL or Python is highly regarded
  • The ability to interpret technical datasheets, follow procedures, and ensure compliance with KPIs and SLAs
  • An organised, adaptable, and customer-focused approach to work
  • The ability to communicate clearly, work well with others, and take a safety-first, solutions-driven approach
Benefits

In return for your skills and experience, we offer:

  • A competitive salary with overtime and allowances
  • Ongoing training to support your professional development
  • Career pathways within a rapidly expanding business recognised as a leader in road safety technology

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