Customer Service Manager

4 days ago

Geelong, Victoria, Australia beBeeManager Full time $90,000 - $120,000

Job Opportunity:

As a front office manager, you will be responsible for overseeing all aspects of front office operations. This includes managing the guest experience from check-in to check-out.

Key Responsibilities:

  • Develop and implement operational procedures for the front office department
  • Lead the recruitment and training of front office staff
  • Oversee the setup and integration of technology such as property management systems and point-of-sale systems
  • Contribute to the development of strategies to enhance the guest experience
  • Coordinate with other departments to ensure sufficient inventory of essential items
  • Manage day-to-day staffing needs, plan and assign work, establish performance and development goals for team members
  • Provide mentoring, coaching and regular feedback
  • Act as a liaison between the front office department and other hotel departments
  • Conduct trial stays and testing of front office procedures
  • Collaborate with the sales and marketing team to develop promotional materials and campaigns

Requirements:

  • Bachelor's degree or higher education qualification in Hotel Management or Business Administration
  • Three years of guest service experience with at least two years in a management capacity
  • Demonstrated capability of collaborating with multiple stakeholders and managing competing priorities
  • Strong communication skills and a passion for developing your team
  • Strategic thinking and an ability to explore new ways of working

Benefits:

We offer competitive salaries and a wide range of benefits designed to help you live your best work life. This includes impressive room discounts and some of the best training in the business.

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