Onsite Installation and Support Specialist

1 day ago

Perth, Western Australia beBeeFieldSupport Full time $90,000 - $120,000

Job Title: Onsite Installation and Support Specialist

We are seeking a highly motivated, fast learner, customer advocate who is comfortable building our services business based in Perth and serving the Australian region.

The successful candidate will work at mines supervising installations and supporting customers. They will be responsible for supervising, commissioning, and troubleshooting Motion Metrics' products at client mine sites.

Key Responsibilities:

  • Site installations: Ability to complete installation and commissioning of Motion Metrics Hardware on Heavy Mobile Equipment. Provide Customer support during the installation, commissioning and operation of Motion Metrics systems. Supervise and direct contractors and other external parties assisting on the installations.
  • Customer relationships: Build and maintain relationships with clients ensuring the field activities are prioritized and executed, supporting the customer when required. Provide on-site training on system software, hardware, and online platforms. Prepare periodic status reports to be shared with customers, securing the work to be done is properly informed or the Person on Site performing the activity
  • Technical analysis: Use technical knowledge to perform root cause failure analysis and look for ways to continually improve system reliability.
  • Remote support: Remotely connect to client servers at mine-sites to obtain performance data for system evaluation. Generate plans and direct project executions in the region

Requirements:

  • Prior hands-on experience installing hardware on Heavy Mobile Equipment.
  • Computer skills and experience in Networking, Office Suite, Windows & Linux OS, communication systems. Mobile Radio Network (LTE,WIFI).
  • Be able to read and analyze and trouble shoot technical problems.

Why choose us:

We are a world leading engineering business dedicated to making mining operations smarter, more efficient and sustainable. We have a purpose to make a difference in powering a low carbon future.

About us:

We are a global family of uniquely talented people in over 60 countries, inspiring each other to do the best work of our lives. We are an equal opportunity employer and we commit to an inclusive and diverse workplace.

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