Wine Enthusiast Customer Service Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $65,000 - $95,000
Job Description

Naked Wines is seeking a passionate and driven individual to join their team as a Customer Service Representative. The successful candidate will have a strong dedication to customer satisfaction, excellent communication skills, and the ability to think on their feet.

Responsibilities:
  • Serve as the primary point of contact for Naked Wines customers, ensuring that all inquiries and concerns are addressed promptly and accurately
  • Assist customers with placing orders, providing product recommendations, and resolving any issues that may arise during the ordering process
  • Actively listen to customer feedback and provide appropriate solutions, while maintaining a positive and empathetic attitude
  • Maintain detailed and accurate customer records, including order history, preferences, and interactions
  • Collaborate with internal teams to resolve complex customer issues and ensure a seamless customer experience
  • Stay up-to-date with Naked Wines product offerings, promotions, and policies in order to provide accurate information to customers
  • Identify opportunities for process improvements and provide feedback to help streamline customer service operations
Qualifications:
  • Previous experience in a customer service role, preferably in the consumer goods industry
  • Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
  • Strong problem-solving skills and the ability to handle difficult situations with empathy and professionalism
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Detail-oriented with a high level of accuracy in data entry and record-keeping
  • Proficient in using customer service software, CRM systems, and other relevant technology tools
  • Strong organizational skills and the ability to work independently with minimal supervision
  • Passion for wine and a desire to learn about Naked Wines unique business model and products
Benefits:
  • Competitive Salary
  • Attractive Performance-based bonus plan
  • Holiday allowance
  • Personal Pathway Allowance - Money allocated towards training, learning, and development
About Us

We embrace diversity, celebrating the unique perspectives and backgrounds that make us great. Our inclusive culture values authenticity, where everyone feels free to be themselves.

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