Contact Centre Support Specialist

2 months ago


Burleigh Heads, Queensland, Australia Lives Lived Well Full time
About the Role

We are seeking a values-driven Contact Centre Assistant to join our team in Burleigh Heads. As a key member of our Contact Centre Team, you will provide exceptional customer service and support to individuals accessing our services nationally.

Key Responsibilities
  • Provide first point of contact for prospective clients, their families, service providers, and the general community.
  • Support individuals to take the first step towards making positive changes in their lives.
  • Work collaboratively with the team to achieve our goals and objectives.
  • Develop and maintain strong relationships with clients, colleagues, and external partners.
Requirements
  • Positive and enthusiastic attitude with a passion for helping others.
  • Excellent communication and interpersonal skills.
  • Ability to work autonomously and collaboratively within a team.
  • Highly developed skills using MS suite of applications and ability to adapt to our Customer Relations Manager (HIVE) System.
  • Ability to maintain confidentiality and handle sensitive information.
  • Self-care and ability to manage challenging situations.
What We Offer
  • Competitive hourly rate with opportunities for growth and development.
  • Comprehensive induction program and ongoing capability development.
  • Employee assistance program (EAP) for you and your family.
  • Access to a wide range of gyms, pools, and fitness and leisure centers across Australia.
How to Apply

Click 'apply' to submit your application. In your application, provide a response to the key selection criteria outlined above. Please review the Position Description prior to applying.



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