Contact Centre Representative

5 days ago


Burleigh Heads, Queensland, Australia Lives Lived Well Full time
About the Role

We are seeking a highly motivated and empathetic Contact Centre Assistant to join our team at Lives Lived Well. As a key member of our Contact Centre Team, you will play a vital role in providing exceptional customer service and support to individuals navigating mental health challenges and difficult life experiences.

Key Responsibilities
  • Provide a high level of customer service and support to clients via phone and online channels.
  • Work collaboratively with the team to achieve service delivery goals and objectives.
  • Develop and maintain a deep understanding of Lives Lived Well's services and programs to effectively communicate with clients.
  • Utilize strong communication and interpersonal skills to build rapport with clients and provide a supportive and non-judgmental environment.
  • Work effectively in a fast-paced environment, managing multiple priorities and deadlines.
  • Participate in ongoing training and professional development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • Minimum 1 year of experience in a customer service or support role.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Strong problem-solving and critical thinking skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer
  • A competitive hourly rate.
  • A comprehensive training program to support your growth and development.
  • A dynamic and supportive work environment.
  • Opportunities for professional development and advancement.


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