Delivering Quality Experiences

4 days ago

Ballina, Australia beBeeCustomer Full time $60,000 - $105,000
Customer Experience Specialist

Overview

Empowered to make a positive difference for customers and communities, our Customer Experience Specialists deliver seamless, consistent, and tailored experiences every day by prioritizing customer needs and satisfaction above all else.

We strive to be the most customer-centric organization in Australia and New Zealand by fostering innovation and creating strong, lasting customer relationships.

Key Responsibilities:

  • Support customers by being the first point of contact; putting them at the center of everything we do.
  • Identify suitable products and services for customers: like account opening, unsecured lending, and banking transactions.
  • Demonstrate self-service and digital options (Smarter Banking) for customers; making banking simple, easy, and secure.

What We're Looking For:

  • A passion for delivering quality experiences for diverse customers.
  • A team player with attention to detail ensuring efficient and accurate transactions.
  • Customer-centric thinking and an appreciation for inclusion and diversity.
  • Full training provided - no prior banking experience required.

Our inclusive environment values everyone and fosters respect, equity, and understanding among colleagues' unique backgrounds and identities.

If you think this role is a good fit for you, apply at your earliest opportunity.

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