Career Advancement Opportunities in Luxury Hospitality

4 weeks ago


Melbourne, Victoria, Australia Hyatt Full time

About Park Hyatt Melbourne:

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Located in the heart of the city, our hotel offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining, and wellness, we create unforgettable experiences for our guests.

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Benefits of working with us:

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  • Leading global hotel brand with career advancement opportunities">
  • Complimentary accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones">
  • Complimentary duty meals while on shift">
  • Discounted food & beverage and park club health & day spa treatments">
  • Discounted onsite car parking">
  • Employee assistance program – benefit from free, immediate, and confidential support for any work, health, or life concern">
  • Generous paid time off and holiday policies including paid parental leave and wellbeing leave">
  • 10% discount with NIB Health insurance">
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About the Role:

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As Assistant Manager, you will oversee Guest Relations and ensure the highest standards of customer service are met. You will build relationships by engaging with guests and focusing on pre-arrival and arrival experience in accordance with Park Hyatt brand standards.

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Responsibilities:

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  • Build relationships by engaging guests and conducting authentic and personable conversations">
  • Ensure all associates provide excellent service to both internal and external customers in other departments as appropriate">
  • Efficiently and effectively handle and resolve or liaise with the Front Office Manager regarding all guest complaints and concerns in all areas of the hotel">
  • Assign duties and responsibilities to the Guest Relations Officers and assist them with their duties">
  • Ensure that all VIPs and other guest rooms as necessary are checked prior to the arrival of the guest for 100% readiness">
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We estimate a salary of approximately $80,000 - $110,000 per year based on industry standards and location. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service. If you're looking for a challenging and rewarding opportunity in luxury hospitality, please consider this position.

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Salary: Approximately $80,000 - $110,000 per year



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