IT Service Delivery Expert

6 days ago


Perth, Western Australia Paxus - Technology + Digital Talent Full time

We are looking for an IT Service Delivery Expert to join our team at Paxus - Technology + Digital Talent. In this role, you will be responsible for delivering on-site technical assistance in Perth CBD for a 12-month contract to support a leading mining company.

Your key responsibilities will include:

  • Troubleshooting, hardware/software support, and maintaining excellent service levels.
  • Providing on-site and remote technical support for end-user devices (laptops, desktops, mobiles/tablets).
  • Installing, repairing, and maintaining computer equipment and software.
  • Diagnosing and resolving hardware and software issues, minimising user disruption.
  • Providing second-level support and collaborating with the Service Desk and other teams.
  • Maintaining professional conduct and contributing to team support.
  • Participating in an on-call rotation to address urgent issues after hours (if required).
Requirements:
  • A technical degree or equivalent experience is preferred.
  • At least 2 years of experience in Level 2 workstation support and service management.
  • Desirable to have experience in the mining/resource industry.
  • Strong customer service and communication skills (both technical and non-technical) are essential.
  • Proficiency in ticket management, SLA principles, Windows 10/11, M365, ServiceNow, Active Directory, Azure, mobile device support, Intune/SCCM, and print devices is required.
  • Networking knowledge and voice and video conferencing skills are also necessary.

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