IT Service Delivery Expert

2 weeks ago


Perth, Western Australia Kytec Pty Full time
Unlock Exceptional Service Delivery

We are seeking a highly skilled Service Delivery Manager to drive the effective delivery of services to our clients.

This role demands a dynamic individual who can manage service operations, ensure client satisfaction, and continually enhance processes.

Key Responsibilities:

  • Oversee end-to-end service delivery, ensuring quality, efficiency, and compliance with service-level agreements (SLAs).
  • Develop success plans to ensure continual adoption of SAAS based products within customer environments.
  • Act as the primary point of contact for clients, managing expectations and addressing concerns.
  • Build and maintain strong client relationships to ensure satisfaction and retention.
  • Identify opportunities to improve service delivery processes and implement effective solutions.
  • Drive initiatives to enhance service quality and operational efficiency.
  • Manage and resolve service-related issues to minimise disruptions and risks to clients.
  • Develop and maintain contingency plans to ensure service continuity.
  • Collaborate with internal teams (e.g., sales, operations, and support) to align service delivery with business objectives.
  • Ensure seamless communication and coordination across departments.

Key Experience & Skills:

  • 3-5 years of recent experience in a similar role as a Service Manager.
  • Strong understanding of ITIL or other service management frameworks.
  • Excellent communication and collaboration skills, particularly with senior business and technical personnel.
  • Ability to work effectively as part of a dispersed national team.
  • Strong organisational skills, with high efficiency and time management capabilities.
  • A growth mindset and willingness to learn and evolve with the company.
  • Exposure / High-level understanding of various Technologies covering:
  • Network and Security (e.g., SDWAN, Firewall, Routing and Switching)
  • Voice and CX (Cisco Webex, AWS Connect, Genesys)

About You:

  • You are a go-getter, driven to deliver exceptional results and improve every day.
  • You strive for perfection, constantly innovating and pushing boundaries to achieve better outcomes.
  • Your ability to articulate solutions and communicate effectively is one of your standout qualities.
  • Above all, you put the customer first and are committed to achieving successful outcomes for our clients.

About Kytec:

Kytec is a highly regarded digital transformation consultancy built on a core practice model, ensuring deep expertise in each technology we offer.

With a strong focus on delivering impactful customer outcomes, our team thrives on innovation, creative thinking, and technical excellence.

We provide end-to-end service integration, blending seamlessly into our customers' broader service operations.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting



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