IT Service Delivery Expert
2 weeks ago
We are seeking a highly skilled Service Delivery Manager to drive the effective delivery of services to our clients.
This role demands a dynamic individual who can manage service operations, ensure client satisfaction, and continually enhance processes.
Key Responsibilities:
- Oversee end-to-end service delivery, ensuring quality, efficiency, and compliance with service-level agreements (SLAs).
- Develop success plans to ensure continual adoption of SAAS based products within customer environments.
- Act as the primary point of contact for clients, managing expectations and addressing concerns.
- Build and maintain strong client relationships to ensure satisfaction and retention.
- Identify opportunities to improve service delivery processes and implement effective solutions.
- Drive initiatives to enhance service quality and operational efficiency.
- Manage and resolve service-related issues to minimise disruptions and risks to clients.
- Develop and maintain contingency plans to ensure service continuity.
- Collaborate with internal teams (e.g., sales, operations, and support) to align service delivery with business objectives.
- Ensure seamless communication and coordination across departments.
Key Experience & Skills:
- 3-5 years of recent experience in a similar role as a Service Manager.
- Strong understanding of ITIL or other service management frameworks.
- Excellent communication and collaboration skills, particularly with senior business and technical personnel.
- Ability to work effectively as part of a dispersed national team.
- Strong organisational skills, with high efficiency and time management capabilities.
- A growth mindset and willingness to learn and evolve with the company.
- Exposure / High-level understanding of various Technologies covering:
- Network and Security (e.g., SDWAN, Firewall, Routing and Switching)
- Voice and CX (Cisco Webex, AWS Connect, Genesys)
About You:
- You are a go-getter, driven to deliver exceptional results and improve every day.
- You strive for perfection, constantly innovating and pushing boundaries to achieve better outcomes.
- Your ability to articulate solutions and communicate effectively is one of your standout qualities.
- Above all, you put the customer first and are committed to achieving successful outcomes for our clients.
About Kytec:
Kytec is a highly regarded digital transformation consultancy built on a core practice model, ensuring deep expertise in each technology we offer.
With a strong focus on delivering impactful customer outcomes, our team thrives on innovation, creative thinking, and technical excellence.
We provide end-to-end service integration, blending seamlessly into our customers' broader service operations.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
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