Network Infrastructure Specialist

2 days ago

Melbourne, Victoria, Australia beBeeNetwork Full time $120,000 - $150,000
Job Title

A Network Operations Centre (NOC) Engineer plays a pivotal role in ensuring the smooth operation of international optical and IP networks.

The NOC Engineer is responsible for 24x7 monitoring, incident response, and operational support to guarantee service continuity across critical infrastructure.

This position involves working within a rotating shift roster to monitor network performance, resolve incidents, manage stakeholder communications, and execute change activities.

The successful candidate will have a proven track record of delivering transformative connectivity solutions and possess a passion for automation.

Key Responsibilities
  • Proactively monitor all network infrastructure using tools like MCP, Observium, and New Relic.
  • Contribute to continual process improvement by developing and implementing automations to reduce manual work, streamline reporting, and support enterprise-wide monitoring initiatives.
  • Triage and resolve network events and incidents in accordance with Service Level Agreements (SLAs).
  • Maintain accurate and timely updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations.
  • Participate in the change management process, including peer review and execution of Method of Procedures (MOPs) to support routine maintenance and network upgrades.
  • Support continuous improvement by identifying incident trends, participating in post-incident reviews, and helping evolve monitoring rules and automation alerts.
  • Produce and maintain clear technical documentation, including runbooks, fault handling procedures, and change logs.
Requirements
  • Proven experience operating in a 24x7 NOC or network support function.
  • Proven ability to apply automation and continuous improvement practices to enhance day-to-day operations.
  • Comfortable working across vendor platforms, including Cisco, Ciena, Nokia, and Fortinet.
  • Skilled in network performance troubleshooting and event triage within complex global network environments.
  • Familiarity with Data Centre environments, including rack management, power, and thermal considerations.
  • Understanding of security compliance and physical access control processes within telecommunications facilities.
  • Hands-on experience with service management systems, including Jira Service Management.
  • Working knowledge of ITIL v3 or v4 principles, including Service Operations and Service Transition.
  • Eligible to obtain Baseline Security Clearance.
  • Competent in executing and reviewing MOPs for planned work and changes.
  • Experience with monitoring, alerting, and observability platforms, such as Observium, MCP by Ciena, and New Relic.
  • Clear and calm communicator with the ability to effectively manage customer expectations and internal escalations under pressure.
  • Strong documentation habits, including incident summaries, post-incident reviews, and shift handover reports.
  • Self-motivated team player, adaptable to shift-based work and remote collaboration with global colleagues.

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