Customer Service and Sales Professional

6 days ago

Sydney, New South Wales, Australia Lawrence & Hanson Full time
About Us

Lawrence & Hanson is Australia's leading electrical wholesaler, with a rich heritage dating back to 1886. As part of Sonepar, the global leader in B2B distribution of electrical products, we provide quality products and expert advice to customers across various market sectors.

Job Description

We are seeking an experienced customer service professional to join our team. In this role, you will be responsible for delivering exceptional customer service, building relationships with customers and suppliers, and providing product knowledge expertise to support customers in finding the right products.

  • You will serve customers on the counter, answer phone and email enquiries, and prepare timely quotes for customers.
  • You will develop strong relationships with customers and suppliers, ensuring excellent communication and support throughout the sales process.
  • You will be a product knowledge expert, trained by our team to provide accurate and up-to-date information about our products.
Requirements

To be successful in this role, you will need:

  • Excellent customer service skills, with experience in a customer-facing role in wholesale, retail, hospitality, or trade-based sales.
  • Strong problem-solving skills, with the ability to support customers in finding solutions to their needs.
  • Proficiency in computer technology and systems, including Microsoft Suite, which we will train you on.
  • A positive and optimistic attitude, with a high level of initiative to support your team members and customers.
  • A strong sense of urgency, with the ability to multitask in a fast-paced environment.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of $60,000 - $80,000 per annum, depending on experience.
  • A range of development opportunities, including externally recognized training programs.
  • A fun and dynamic work environment, with a high-performing team that values collaboration and innovation.
  • Financial incentives, including an attractive profit-sharing scheme.
  • The opportunity to work for a global leader in B2B distribution, with a reputation for excellence and customer satisfaction.
How to Apply

If you have the skills and experience required for this role, please submit your application, including a cover letter outlining your interest in the position and how you meet the requirements.

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