Member Services Team Leader
1 day ago
We are seeking a highly skilled and experienced Member Services Team Leader to join our team in Sydney, Australia. As a key member of our leadership team, you will be responsible for leading a dedicated team to deliver exceptional service to our members.
The successful candidate will have a proven track record in people leadership roles, with experience in call centre environments. They will be able to demonstrate strong problem-solving skills, effective communication, and the ability to influence constructively.
This is a permanent, full-time role that offers a range of benefits, including a 25% discount on private health insurance, salary continuance insurance, flexible working arrangements, career development opportunities, and an inclusive workplace culture.
About the Company:
Doctors' Health Fund is the leading provider of private health insurance to doctors throughout Australia. We pride ourselves on our personal, expert service and providing extraordinary outcomes for new and existing members.
Key Responsibilities:
- Lead a dedicated team to deliver exceptional service to our members
- Mentor and develop team members to foster a positive and productive work environment
- Monitor and manage daily team performance, ensuring service levels and quality standards are met
- Implement structured feedback mechanisms to provide team members with regular and actionable feedback
- Collaborate with other departments to achieve company objectives
Requirements:
- 3+ years' experience in a people leadership role in a call centre environment
- Forecasting & Resource Planner
- Able to deliver effective communication and problem-solving skills
- Ability to influence constructively and lead by example
- Strong organizational skills and attention to detail
Salary: The estimated annual salary for this position is around $120,000-$150,000 depending on experience.
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