Senior Data Centre Operations Specialist

2 weeks ago

Adelaide, South Australia NEXTDC Ltd Full time
Job Title: Senior Data Centre Technician

At NEXTDC Ltd, we are building the heart of Australia's high-tech future. We design, build and operate world-class, next-generation data centres, using cutting-edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.

We are currently looking for a passionate Senior Data Centre Technician to join our Adelaide facilities team. The purpose of this role is to support the Facility Manager with the day-to-day operations of the data centre by providing high-quality & efficient technical maintenance and customer service. This role will also be the lead in SME for the team of Data Centre Technicians and be required to participate in an on-call roster.

Key Responsibilities:
  • Provide excellent customer communication skills with a proven ability to handle customer escalations
  • Assess all areas of risk from OH&S, security, to facility technical and critical system operations, policy and procedures to ensure customer services and business operations operate within a risk profile approved by the NEXTDC executive leadership team
  • Provide an integration/coordination point into NEXTDC Facilities, for infrastructure supporting critical support systems, Power monitoring and Rack locking, Temp and Humidity monitoring
  • Assist with customer deliveries handling of equipment and any assembly as required
  • Work with members of the Facility and Business Framework teams to challenge, develop and deliver workflows, process, policy and procedures for all aspects of facility and system operations
  • Mentor and support up to 6 direct reports to strive for continual improvement and professional development
  • Monitor all critical systems through Building Management Systems, diagnose upon failure critical systems and escalate as required
  • Participate in Facility Management related tasks where required
Requirements:
  • Minimum 3-5 years' experience in a similar role in a colocation facility or data centre
  • Experience in the use of test equipment to determine signal strength and traffic direction to diagnose communication quality and faults
  • OTDR competency to measure loss over network links
  • Experience with installations, troubleshooting and maintaining all fibre optic for customers Electrical/Telecommunications experience and qualifications
  • Experience using a Building Management System and able to identify various critical systems
About NEXTDC Ltd:

We are an exciting ASX 100-listed technology company, operating 16 data centres across 7 major cities in Australia, with future national and international expansions in planning.

We foster a culture of continued learning and development, collaboration and innovation, and are passionate about what we do. We are committed to our mission to be the leading customer-centric data centre services company.

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

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