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Customer Experience Lead

2 weeks ago

Sydney, New South Wales, Australia Optus Full time

At Optus, we are strengthening our team by valuing diversity and embracing individual differences. We believe in making our recruitment process inclusive, ensuring equal employment opportunities for job seekers from diverse backgrounds.

About this role

  • This is a great opportunity for a skilled people manager to lead by example and cultivate a collaborative culture.
  • The successful candidate will be responsible for developing and coaching their team to deliver exceptional customer experiences.
  • The ideal candidate will have ambition to drive results through coaching and mentoring, and possess innate ability to craft a welcoming atmosphere for our customers and team.

Benefits and perks

  • Competitive remuneration package – starting salary at $105,000 OTE plus super.
  • Discounts on Optus products and services ($80 per month + 25% discount on all plans).
  • Unlock additional benefits to over 400 retailers Australia-wide including Iconic, Mimco, Estée Lauder, and Nine West.
  • Access to professional development, training, and mentoring opportunities offered through our exclusive OptusU Capability Institute.
  • Join our employee networks such as Express Yourself, Yarn, and Elevate – Elevate is our employee network creating an inclusive community to empower and elevate women.
  • Connect with what matters – 1 additional paid 'Connected' day annually for health, well-being, celebrating important family celebrations.
  • Access to 14 weeks paid parental leave, paid volunteer leave, and gender affirmation leave.