Customer Experience Lead

5 days ago


Sydney, New South Wales, Australia Lendi Group Full time

We're on a mission to become the undisputed destination for Australians to buy and own property, and we need your expertise to help us achieve this goal. As a Customer Experience Lead, you'll be responsible for designing and implementing initiatives to enhance customer satisfaction, streamline processes, and drive business growth.

Key Responsibilities:
  • Design and implement initiatives to enhance customer satisfaction, streamline processes, and drive business growth.
  • Lead and develop a high-performing team of Buyer's Agents, empowering them to deliver exceptional customer experiences and drive operational excellence.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes that enhance customer experience.
  • Develop and maintain accurate records and reports to ensure compliance with regulatory requirements and provide insights for informed decision-making.


  • Sydney, New South Wales, Australia Amazon Full time

    We are looking for a talented Customer Experience Lead to join our Amazon Commercial Services team. As a key member of the LMDX team, you will be responsible for driving customer-centric solutions that improve the overall delivery experience.The ideal candidate will have a strong background in project management, process improvement, and data analysis. You...


  • Sydney, New South Wales, Australia INNOCEAN Australia Full time

    About the RoleWe are seeking a highly skilled Senior CX Strategist to join our team at INNOCEAN Australia.This is an exceptional opportunity for a motivated and experienced professional to lead the design and development of market-leading customer experiences.You will be responsible for guiding clients and internal teams with expertise and confidence,...


  • Sydney, New South Wales, Australia User Testing Company Full time

    We believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people's perspectives. As a Customer Success Manager, you'll be part of this movement, shifting from only seeing business-as-numbers to seeing business for people.About the RoleYou will lead...


  • Sydney, New South Wales, Australia Nearmap Full time

    Nearmap is pushing the boundaries of location intelligence. Our customers trust us for accurate, up-to-date imagery and information to make informed decisions. As a Customer Success Manager, you'll play a vital role in ensuring our customers get the most out of our solutions.Job SummaryWe're looking for a seasoned professional to drive customer success and...


  • Sydney, New South Wales, Australia Napier Technologies Limited. Full time

    We are seeking an experienced Enterprise Customer Experience Lead to join our team at Napier Technologies Limited. As an Enterprise Customer Experience Lead, you will be responsible for driving customer success across our existing APAC accounts, spanning Banking, Payment Providers, Fintech, Superannuation, Insurance, Wealth and more.About the Role:You will...


  • Sydney, New South Wales, Australia Akeneo: The Product Experience Company Full time

    The ideal candidate will be passionate about customers and have experience in software implementation. They will lead workshops, deliver guidance, and train customers on Akeneo's technology.About the RoleThis is a mid-senior level position requiring 5+ years of experience in professional services or software implementation.The role involves working with...


  • Sydney, New South Wales, Australia HRS GmbH Full time

    Sydney Customer Service Centre RoleWe are seeking a skilled and experienced Senior Customer Service Operations Manager to lead our Sydney-based Customer Service Centre team. As a key member of our operations team, you will be responsible for ensuring the highest levels of customer service are delivered to clients while meeting relevant Service Level...


  • Sydney, New South Wales, Australia ResMed Inc Full time

    Service Enablement Strategy ManagerWe are seeking a seasoned professional to lead and align our global service enablement technology strategy. The ideal candidate will have experience in product management, business process management, or portfolio management.The successful candidate will be responsible for shaping the vision and roadmap to maximize impact...


  • Sydney, New South Wales, Australia Lululemon Athletica Full time

    About Our TeamWe are a dynamic and passionate team of educators who are dedicated to inspiring people to be their best selves through the practice of yoga and other mindful activities. We create transformational products and experiences that support people in moving, growing, connecting, and being well.Job DescriptionWe are seeking a highly motivated and...


  • Sydney, New South Wales, Australia Akeneo: The Product Experience Company Full time

    Akeneo: The Product Experience Company is a global leader in Product Information Management (PIM) and Product Experience (PX). We're seeking a skilled Business Consultant to join our team and help customers drive value through technology adoption.Key ResponsibilitiesGuide customers through the implementation of Akeneo's technology.Lead on-site and remote...


  • Sydney, New South Wales, Australia The Good Guys Full time

    About YouWe're looking for a talented individual who shares our passion for delivering exceptional customer experiences and driving business results.You'll have a proven track record of delivering quality, profitable sales and consistently achieving results under pressure. A focus on developing talent and building careers is also essential.

  • Team Lead

    5 days ago


    Sydney, New South Wales, Australia THISBOWL FISHBOWL Full time

    FISHBOWL is looking for a Restaurant Operations Manager to join our leadership team. As a seasoned leader, you will be responsible for overseeing the day-to-day operations of multiple restaurants, working closely with staff, Area Managers, and Head Office to deliver exceptional customer experiences while managing financial performance.The ideal candidate...


  • Sydney, New South Wales, Australia OFX Full time

    Job DescriptionWe're seeking a highly skilled CUSTOMER EXPERIENCE INNOVATION LEAD to join our team. As a key member of our organization, you will play a critical role in designing, implementing, and optimizing client journeys that drive activation, engagement, conversion, and loyalty for B2B clients globally.Your primary responsibility will be to own the...


  • Sydney, New South Wales, Australia Zip Pay Full time

    About the RoleThis is an exciting opportunity to join our Customer Experience team as a Senior CX Team Leader. As a member of this team, you will play a critical role in ensuring that our customers receive the highest level of service and support.The ideal candidate will have 3-5 years of experience in a similar role, with a strong background in people...


  • Sydney, New South Wales, Australia Marken Full time

    Job Summary:We are seeking a highly skilled Customer Service Operations Manager to join our team at Marken. As a key member of our customer services team, you will be responsible for delivering exceptional service and support to our customers.Main Job Functions:Ensure timely delivery of shipments and communicate with customers regarding any issues or...


  • Sydney, New South Wales, Australia Alhgroup Full time

    Customer Experience Director PositionWe are looking for a motivated Customer Experience Director to lead our customer experience initiatives at Alhgroup.About the RoleDevelop and implement strategies to improve customer satisfaction and loyalty.Lead and motivate our customer-facing teams to deliver exceptional customer experiences.Collaborate with other...


  • Sydney, New South Wales, Australia Inchcape Plc Full time

    Are you passionate about sales and delivering exceptional customer service?Join Trivett, part of the global Inchcape group, and lead our Customer Experience Team as the Customer Experience Manager in creating outstanding customer journeys at our Greystanes dealership.About usInchcape Australia is a leading player in the automotive services sector operating...


  • Sydney, New South Wales, Australia Zycus Inc. Full time

    Job Summary:Zycus Inc. is seeking a seasoned professional to fill the role of Head of Customer Experience, responsible for leading our customer experience strategy and driving exceptional results across APAC. As a key member of our leadership team, you'll develop and implement plans to enhance customer loyalty, retention, and growth.Main...


  • Sydney, New South Wales, Australia Home-in Full time

    This is a Customer Experience Manager role with one of the leading companies in AU right now -- Home-in -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Home-in We believe conveyancing is a key part of a customer's home buying journey. Through our partnership with...


  • Sydney, New South Wales, Australia Inchcape plc Full time

    Are you passionate about sales and delivering exceptional customer service?Join Trivett, part of the global Inchcape group, and lead our Customer Experience Team as the Customer Experience Manager in creating outstanding customer journeys at our Penrith autobravo dealership.Bravoauto is part of the global Inchcape Group. Locally, Inchcape Australasia employs...