Patient Advocate Professional

6 days ago

NewcastleMaitland, Australia beBeeCaseManagement Full time

Supportive Recovery Journey

We are seeking a motivated and empathetic professional to join our team as a Case Manager. In this role, you will play a vital part in supporting individuals through their recovery journey after a motor vehicle accident.

About the Role:

  • You will work closely with injured individuals, providing compassionate and high-quality customer service that makes a real difference.
  • Grow your expertise by navigating complex and rewarding challenges.
  • Build strong, supportive relationships with customers, guiding them through each step of their recovery.
  • Manage end-to-end claims with the support and mentorship of experienced leaders.

About You:

  • Experience in insurance claims or allied health is highly regarded.
  • A strong customer-first mindset and a genuine desire to help others.
  • Resilience and the ability to remain composed to ensure you are able to support people during vulnerable moments.
  • Confidence in making sound decisions and taking ownership of outcomes.
  • Excellent active listening skills and the ability to guide customers through the claims journey with clarity and care.
  • Solid computer literacy and the ability to quickly adapt to new systems and technologies.

Benefits:

  • Holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
  • 18 weeks' gender-equal flexible leave for all new parents, including paid super.
  • Voluntary super contributions and company matching.
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.
  • A range of discounts on insurance products, car hire, hotels, goods and services.

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