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Front-of-House Attendant

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Sydney, New South Wales, Australia beBeeHospitality Full time $55,000 - $70,000
Job Overview

This role involves working as a front-of-house attendant at a prestigious hotel. The ideal candidate will be warm, proactive and passionate about creating seamless and memorable guest experiences.

Key Responsibilities:
  • Greet guests with warmth and professionalism, assisting with luggage and directions
  • Deliver and retrieve luggage to and from guest rooms with care and efficiency
  • Safely store guest belongings in the luggage room and handle group arrivals
  • Assist with valet parking, ensuring compliance with local regulations
  • Maintain a clean, welcoming, and well-presented lobby area
  • Explain room features and promote hotel services during luggage delivery
  • Respond to guest queries about hotel facilities and local attractions
  • Support front office operations and complete handovers accurately
  • Assist guests with disabilities in accordance with accessibility guidelines
  • Monitor and report any safety hazards or system issues
  • Uphold hotel grooming, conduct, and safety standards
  • Participate in training sessions and departmental briefings
  • Handle guest mail, messages, and parcels promptly
  • Process payments and follow cash handling procedures
  • Maintain confidentiality of guest and staff information
  • Promote hotel offerings and contribute to upselling initiatives
About You
  • Previous experience in a similar role is preferred
  • Excellent communication and customer service skills are essential
  • Physically fit and comfortable with manual handling
  • A valid driver's license is required
  • Flexibility including weekends and holidays is necessary
  • A positive attitude and team-oriented mindset are crucial
  • Full working rights in the country are mandatory
Why You'll Love Working Here
  • Be part of a team that values hospitality, respect, and individuality
  • Enjoy complimentary meals, coffee, and uniform care
  • Access exclusive hotel and travel discounts for you and your loved ones
  • Grow your career with world-class training and development programs
  • Thrive in a supportive, inclusive workplace culture
  • Participate in our Employee Assistance Program and referral incentives