Technical Service Operations Director

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $126,065
Job Title:

Tech Service Operations Manager

About the Role:

This position oversees FOTON Aftersales technical service operations, ensuring dealers' technicians have the necessary skills to meet manufacturer standards. Additionally, it involves developing and delivering technical training for Foton's light trucks and LCVs, including internal combustion and future new energy vehicle models.

  • Deliver face-to-face and virtual technical training for FOTON dealer technicians on onboard diagnostics, NEV systems, and other relevant topics.
  • Develop and update training content, assessments, and hands-on modules aligned with FOTON Global standards and emerging technologies.
  • Provide in-field technical support, coaching, and mentoring to technicians, including diagnosing and resolving product issues.
  • Monitor and analyze technical trends using systems like FPRS, and implement training interventions to address recurring faults.
  • Collaborate with OEMs, engineers, and internal teams to support product updates, recalls, and service campaigns.
  • Manage technical support operations, maintain training records, and ensure compliance with safety, quality, and distributor agreement standards.
Requirements:
  • Minimum 5 years' experience as a technical trainer or senior technician in light commercial vehicles, preferably with EV/hybrid knowledge.
  • Certificate III in Automotive Mechanical Technology and Certificate IV in Training and Assessment (TAE40122 or equivalent) required.
  • Strong leadership, communication, and organizational skills, with the ability to drive change and deliver results in dynamic environments.
  • Proficient in Microsoft Office, especially Excel; must hold a valid driver's license and be willing to travel nationally and internationally.
  • Access to our employee benefits program, including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan, financial services support, company-paid salary continuance, death and TPD insurance, and a comprehensive employee wellbeing program.
Benefits:

We offer a range of benefits that support your physical and mental wellbeing, career development, and work-life balance. Our programs include:

  • Company car rental program
  • Discounts on vehicle purchases and services
  • Free annual flu vaccination
  • Corporate health care plan
  • Financial services support
  • Company-paid salary continuance
  • Death and TPD insurance
  • Comprehensive employee wellbeing program
Join Us:

Inchcape is an Equal Opportunity Employer and we recognize that our customers, colleagues, contractors, and partners are central to our success. We champion diversity, inclusion, and equality in all aspects of our business.

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