System Administrator Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeHelpDesk Full time $100,000 - $120,000

**Job Opportunity: Help Desk Support**

We are seeking a skilled and experienced professional to join our IT team as a Help Desk Support specialist. This role will play a vital part in the business, working closely with internal teams to resolve technical issues and improve overall IT services.

Key responsibilities include:

  • Responding to and resolving help desk requests, investigating and troubleshooting issues, and following up where necessary
  • Creating, managing, updating, and routing IT tickets within local and global teams
  • Installing new or rebuilding existing computers and configuring hardware, peripherals, services, settings, security permissions, storage, etc. in accordance with standards and project/operational requirements
  • Repairing and recovering from hardware or software failures, coordinating with impacted customers, and communicating effectively
  • Providing induction training for new staff and when new systems or hardware are introduced
  • Offering assistance to other IT staff as required
  • Raising and managing departmental purchase orders where needed

Requirements for success in this role include:

  • 2+ years of experience in a level one/two helpdesk or system administrator role
  • Professionally managing small to medium projects with reporting to management
  • Demonstrating management and troubleshooting of complex IT issues
  • Previous experience participating in a range of IT projects
  • Desirable skills include experience with Windows and Linux servers, VMware, Cisco, ITIL and MSCA certifications, and proficiency in Microsoft Office

As a member of our IT team, you can expect:

  • Career paths through internal promotions
  • Competitive salary package
  • Salary continuance insurance & life insurance
  • Salary Sacrifice for Superannuation and Novated car leasing
  • Discounted health insurance with BUPA

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