Visionary Technology Leader

2 days ago

Albury City Council, Australia beBeeService Full time $206,852
Job Title

The Director, Service Delivery will lead the modernisation of our Information Communication Technology (ICT) services and shape a customer-focused, service-oriented operating model that supports the University's strategic goals.

This role will drive innovation in user experience, learning technologies, and CRM systems. You will guide high-performing teams that design and deliver the tools our students and staff use every day.

You will shape how our community engages with technology, crafting a seamless and student-focused digital journey.

As a passionate leader, you will join us on one of our vibrant regional campuses, contributing to a collaborative and community-focused environment where your contribution will make a real impact.

Key Responsibilities:
  • Lead the evolution of web, applications, and integration platforms
  • Shape how students and staff engage with technology
  • Make a meaningful impact in regional communities and beyond
Requirements:
  • Strategic thinker and experienced ICT leader with a proven track record in leading large-scale service delivery teams in complex environments
  • Driving digital transformation and customer-centric service models
  • Managing budgets, contracts, and vendor relationships effectively
  • Building strong stakeholder relationships and navigating change with confidence
  • Applying ITIL and other service management frameworks to improve performance and accountability

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