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Client Services Coordinator

2 months ago

Australia Apex Group Full time

Job Summary

We are seeking a highly skilled and customer-focused Contact Centre Associate to join our team at Apex Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Provide high-quality customer service to clients via phone, email, and other communication channels.
  • Respond to client inquiries and resolve issues in a timely and professional manner.
  • Assist clients with their queries and provide them with accurate and up-to-date information.
  • Work collaboratively with the team to achieve customer service goals and objectives.
  • Participate in ongoing training and development to improve customer service skills and knowledge.

Requirements

  • RG146 qualifications or the ability to achieve compliance within 3 months.
  • Knowledge of Superannuation and associated legislation that operates within the superannuation environment.
  • Sound knowledge of Fund rules/trust deed, insurance, charges/fees, and investments.
  • Demonstrated experience in an administration or contact centre environment.
  • Excellent phone and verbal communication skills and a pleasant phone manner.
  • Well-developed PC skills (e.g., Word, Excel, Outlook) with speed and accuracy.
  • Personal time management.

What We Offer

  • A unique opportunity to be part of a growing global business.
  • Competitive remuneration commensurate with skills and experience.
  • Training and development opportunities.