
Front Desk Operations Leader
6 days ago
We are seeking an exceptional individual to spearhead our front desk operations and drive guest satisfaction.
Daily Responsibilities:
- Collaborate with senior management to ensure seamless departmental readiness for opening
- Foster a team of hospitality professionals, providing guidance and development opportunities
- Deliver outstanding guest experiences by setting high standards and identifying innovative solutions
- Evaluate the performance of the front office team, ensuring they provide excellent service, professional attention, and personalized recognition
- Greet guests upon arrival and engage with them throughout their stay
- Respond effectively to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction
Requirements:
- 2 years' experience in front desk or guest service leadership roles
- Strong mathematical skills
- Proficient in English, both spoken and written; additional languages are advantageous
- Excellent communication, problem-solving, reasoning, and motivational skills
- Able to work for extended periods at the front desk with occasional lifting of heavy items
- Familiarity with hotel property management systems is beneficial
- Willingness to work evenings, weekends, and public holidays
- Full unrestricted working rights in Australia
What We Offer:
- A competitive salary reflecting your hard work
- An array of benefits designed to enhance your work-life balance, including impressive accommodation discounts and top-notch training
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