Front Desk Operations Manager

14 hours ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $67,000 - $70,000

Hotel Front Office Manager

The role of the Hotel Front Office Manager is to oversee the day-to-day operations of the front desk, ensuring that guests receive exceptional service and that all operational needs are met.

  • Lead a team of front desk staff in delivering exceptional customer service, responding to guest complaints and resolving issues promptly.
  • Develop and implement strategies to maximize room revenue and occupancy levels.
  • Supervise the management of front desk systems, including check-in and check-out procedures, key control, and security protocols.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Analyze data and metrics to inform decision-making and drive business growth.

About the Role:

This is a permanent full-time position working 38 hours per week. You will be supported in your role through a range of benefits, including training and development opportunities, recognition programs, and wellbeing initiatives.

Requirements:

  • Proven experience in hotel front office management or a related field.
  • Excellent leadership and communication skills.
  • Able to work effectively under pressure and as part of a team.
  • Strong analytical and problem-solving skills.

Benefits:

  • Discounts on hotel rooms and food and beverage.
  • Learning and development opportunities.
  • Recognition programs.
  • Wellbeing programs.

Other Responsibilities:

  • Suggest ways to improve customer satisfaction and loyalty.
  • Review and analyze feedback from guests and staff.
  • Contribute to the development of new policies and procedures.

Key Performance Indicators (KPIs):

  • Guest satisfaction ratings.
  • Room revenue and occupancy levels.
  • Staff retention and engagement levels.

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