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Business Transformation Expert
2 months ago
We are seeking a highly skilled Business Transformation Expert to join our team at ANZ Banking Group. As a key member of our Change and Delivery Chapter, you will be responsible for contributing to the development and execution of our Tribe's initiatives.
Your primary focus will be on developing requirements, processes, business execution plans, and managing the customer experience. You will work closely with other squad members from the Tribe as well as our Assurance, Legal, and Technology partners to deliver changes and initiatives across Deposit and Unsecured Lending products.
Key Responsibilities- Team Player: You will be a collaborative team member who recognizes and values the different perspectives and skills your colleagues bring.
- Customer Advocate: You will demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes.
- Risk Management: You will build sustainable solutions that protect customers, stakeholders, and the community.
- Problem Solver: You will be energized by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank.
To be successful in this role, you will ideally bring the following:
- Business Analysis or Change Management experience.
- Strong stakeholder management skills and ability to effectively influence outcomes in an autonomous way.
- Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate.
- Good understanding of the Financial Services industry (including the relevant regulators and governing frameworks).
- Passion for customers and their needs and wants.
At ANZ, you will have the resources, opportunities, and support you need to take the next big step in your career. We offer a range of flexible working arrangements and a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
We are committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
