Customer Service Ambassador

22 hours ago

Marsden Park, Australia ASICS Full time

Customer Service Representative Role Overview

We are seeking a highly motivated and collaborative Customer Service Representative to join our Ecommerce team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through timely and effective issue resolution.

Key Responsibilities:

  • Assist Ecommerce consumers with their inquiries via email and phone, ensuring prompt and professional communication.
  • Action consumer requests for order cancellations, recalls, and refunds in a timely and efficient manner.
  • Manage returns activities within the ASICS Distribution Centre to support the returns business process.
  • Collaborate with the accounts department to reconcile refunds and payment issues.
  • Identify and address cases of fraud in conjunction with our payment platform.
  • Prioritize tasks in line with daily KPIs to ensure seamless customer service delivery.
  • Undertake ad-hoc administrative duties and reporting as required.
  • Provide problem ownership, complaints handling, follow-up, resolution, and feedback to customers.
  • Establish and maintain good working relationships with internal and external stakeholders.

What We Offer:

  • A permanent full-time opportunity with a competitive salary and bonus structure.
  • 17.5% annual leave loading and paid parental leave.
  • Hybrid work options using a 'moments that matter' way of working.
  • A convenient Marsden Park location with ample free parking.
  • Free onsite gym and personal training sessions.
  • Generous staff discount – 25% off wholesale.
  • A collaborative, supportive, and high-performing team culture with career growth opportunities.
  • Opportunities to give back through community and team events.

Requirements:

  • 2 years' experience in Customer Service, preferably within the retail industry.
  • Previous experience performing in a KPI-driven environment.
  • Exceptional attention to detail and accuracy.
  • Strong IT literacy, ideally with previous experience in SAP, Excel, and Word.
  • Superior communication skills, both verbal and written.
  • Excellent problem-solving and time management skills.

About ASICS:

At ASICS, we work together as one team to bring a performance mindset to life every day. We are committed to engaging a diverse workforce and promoting from within.

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