Customer Service Ambassador
22 hours ago
Customer Service Representative Role Overview
We are seeking a highly motivated and collaborative Customer Service Representative to join our Ecommerce team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through timely and effective issue resolution.
Key Responsibilities:
- Assist Ecommerce consumers with their inquiries via email and phone, ensuring prompt and professional communication.
- Action consumer requests for order cancellations, recalls, and refunds in a timely and efficient manner.
- Manage returns activities within the ASICS Distribution Centre to support the returns business process.
- Collaborate with the accounts department to reconcile refunds and payment issues.
- Identify and address cases of fraud in conjunction with our payment platform.
- Prioritize tasks in line with daily KPIs to ensure seamless customer service delivery.
- Undertake ad-hoc administrative duties and reporting as required.
- Provide problem ownership, complaints handling, follow-up, resolution, and feedback to customers.
- Establish and maintain good working relationships with internal and external stakeholders.
What We Offer:
- A permanent full-time opportunity with a competitive salary and bonus structure.
- 17.5% annual leave loading and paid parental leave.
- Hybrid work options using a 'moments that matter' way of working.
- A convenient Marsden Park location with ample free parking.
- Free onsite gym and personal training sessions.
- Generous staff discount – 25% off wholesale.
- A collaborative, supportive, and high-performing team culture with career growth opportunities.
- Opportunities to give back through community and team events.
Requirements:
- 2 years' experience in Customer Service, preferably within the retail industry.
- Previous experience performing in a KPI-driven environment.
- Exceptional attention to detail and accuracy.
- Strong IT literacy, ideally with previous experience in SAP, Excel, and Word.
- Superior communication skills, both verbal and written.
- Excellent problem-solving and time management skills.
About ASICS:
At ASICS, we work together as one team to bring a performance mindset to life every day. We are committed to engaging a diverse workforce and promoting from within.
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