Automotive Liaison Specialist

2 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $70,000 - $100,000

Excellence in customer service is the foundation upon which our luxury automotive brand operates. If you're a customer-facing professional with a passion for delivering exceptional experiences, we want to hear from you.

The role of Automotive Liaison Specialist is a dynamic position that requires strong communication skills and the ability to navigate multiple channels. You'll be responsible for providing end-to-end support to customers, resolving concerns, and ensuring their satisfaction with our brand.

To succeed in this role, you'll need:

  • Proven experience in case management and customer support
  • Strong communication skills across multiple channels (voice, email, social media)
  • Ability to provide end-to-end support for customers
  • Problem-solving mindset and ability to research and present best resolution to meet company and client expectations

We offer a supportive environment where your voice matters, and your contributions are celebrated. Our team collaborates closely, fostering growth and open communication. We value diversity and inclusivity, creating a workplace that's fun and fosters a sense of belonging.

As an Automotive Liaison Specialist, you'll be responsible for:

  • Handling inbound and outbound contacts through multiple channels (voice, email, social media) from customers regarding their vehicles or experience with the luxury automotive brand
  • Prioritizing end-to-end case management by researching, following up, involving various departments, ensuring the customer is kept updated along the way and addressing any customer needs or concerns until resolution in a professional and efficient manner

Join us and discover a career path that offers opportunities for growth and development. Apply now to become a part of our team

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