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Technical IT Support Specialist
2 weeks ago
This is an exciting chance for a skilled IT professional to take on the role of IT Support Specialist in Mareeba. The ideal candidate will have a strong understanding of computer networking and IT related processes, with a minimum of 3 years' experience in a similar position.
Key Responsibilities- Provide exceptional technical assistance to clients by servicing and maintaining hardware/software and network assets.
- Configure security systems hardware and software, diagnose faults, and repair security head end systems.
- Load and configure EBI/DVM systems, perform small to medium project installations, and manage subcontractors.
- Estimate materials costs and quantities, order parts, and ensure customer satisfaction through direct liaison with clients and service recipients.
- Maintain site-specific documentation and quality assurance information, achieve performance indicators, and report on site service objectives.
- Perform duties outside of normal working hours as per agreed rosters and company policy.
- Minimum 3 years' experience as an IT Support Specialist or similar related field.
- Strong understanding of computer networking and IT related processes.
- Intermediate verbal and written communication skills, including negotiation and influencing skills.
- Security Installer and Consultant Licence advantageous.
- Restricted Electrical license – advantageous.
- Valid driver's licence.
The successful candidate will be responsible for providing expert technical support to clients, ensuring their hardware, software, and network assets are functioning optimally.
