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Lead - Technical Solutions Specialist

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Sydney, New South Wales, Australia beBeeTechnical Full time $100,924 - $145,938
Job Overview

Freshworks is looking for a skilled professional to join its Field Sales Support team as a Lead - Technical Solutions Specialist. This role will involve solving complex customer problems, designing tailored solutions, and delivering impactful demonstrations of the Freshworks platform.

This position suits individuals with strong pre-sales experience who thrive on customer interaction, solutioning, and collaborating with internal teams to drive business outcomes.

We are seeking someone with expertise in SaaS, cloud technologies, APIs, and enterprise software environments. The ideal candidate will have a proven track record of designing and delivering technical demonstrations and proofs of concept.

  • Engage with customers to understand their business and technical challenges.
  • Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and proofs of concept.
  • Address technical objections and ensure alignment with customer needs.
Requirements

To be successful in this role, you will need:

  • 3-7 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role.
  • Strong background in SaaS, cloud technologies, APIs, and enterprise software environments.
  • Proven experience designing and delivering technical demonstrations and proofs of concept.
  • Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions.
  • Excellent communication and presentation skills, both written and verbal.
Benefits

We strive to create a diverse and inclusive workplace where everyone can find their true potential, purpose, and passion. Our company values diversity and believes that it creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.