CHSP Service Manager

2 weeks ago

Perth, Western Australia beBeeService Full time $100,000 - $125,000
CHSP Service ManagerWe are seeking a results-driven leader to spearhead our CHSP services. The successful candidate will be responsible for overseeing a team of dedicated service coordinators, providing hands-on support, strategic guidance, and inspired leadership.The CHSP Service Manager will report to the Operations Director and play a pivotal role in enhancing the quality of our current services and identifying opportunities for sustainable growth.Key Responsibilities
  • Leadership & Team Development
    • Lead and support a team of CHSP Service Coordinators, ensuring each team member is empowered to meet key performance indicators.
    • Provide regular coaching, mentoring, and development opportunities, including structured performance reviews.
    • Address performance issues constructively and timely, fostering a positive environment where staff are motivated to excel.
    • Ensure ongoing compliance with Aged Care Quality Standards through training and monitoring.
    • Facilitate effective team planning aligned with the organisation's broader strategic objectives.
  • Client-Centric Focus
    • Deliver exceptional customer service, ensuring that every client interaction is approached with empathy and professionalism.
    • Ensure client inquiries are responded to within 24 hours, adhering to a high standard of responsiveness.
    • Oversee the creation of care plans that are outcome-focused, personalised, and designed with a strong emphasis on reablement.
    • Manage client feedback and complaints in accordance with best practice resolution processes.
    • Maintain accurate and thorough client records in the CMS system as per company procedures.
  • Business Operations & Growth
    • Collaborate with the Operations Director to identify, pursue, and implement new funding opportunities, driving sustainable growth for CHSP services.
    • Monitor service delivery to ensure efficiency, effectiveness, and alignment with strategic objectives and service agreements.
    • Lead the financial management of CHSP services, including budget development, variance reporting, and implementing corrective actions as needed.
    • Support the transition of CHSP clients to higher-care home care packages, facilitating continuity of care and future growth opportunities.
    • Implement strategic improvements to maintain the competitiveness and sustainability of services in a changing industry landscape.
  • Positive Culture & Communication
    • Foster an inclusive and positive workplace culture that aligns with the organisation's core values.
    • Create a sense of belonging and corporate identity among community-based staff through regular communication and team-building activities.
    • Role model a customer-centric attitude, demonstrating commitment to placing the client at the heart of all operations.
    • Facilitate effective meetings and forums for communication, information sharing, and collaborative planning.
  • Risk & Compliance Management
    • Maintain oversight of CHSP business operations, proactively addressing potential risks and challenges to meet business imperatives.
    • Ensure compliance with all relevant legislation, funding requirements, and organisational policies.
    • Step in to provide advice, guidance, or hands-on support as required to address urgent or complex situations.
Requirements
  • Exceptional interpersonal and communication skills.
  • Strong organisational and time management capabilities.
  • A proactive, innovative approach to solving challenges.
  • Proficiency in computer systems, with a readiness to learn new tools.
  • Proven experience in motivating teams and managing performance.
BenefitsWe offer a competitive remuneration package and opportunities for career advancement in a dynamic and supportive work environment.About UsWe're not just about providing care – we're about creating a community. As the CHSP Service Manager, you'll contribute to a workplace culture that values teamwork, adaptability, and continuous improvement, making a real impact in the lives of our clients and staff alike.

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