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Account Growth Specialist

2 weeks ago

Melbourne, Victoria, Australia Searchability® Full time

About the Job

We are looking for a skilled Customer Success Account Manager to join our team at Searchability®. As a key member of our sales and client engagement team, you will be responsible for managing the entire customer lifecycle, from onboarding to ongoing support and advocacy.

You will work closely with clients to understand their business goals and objectives, and develop tailored solutions to help them achieve success. Your role will be pivotal in driving customer success, satisfaction, and retention, and you will be expected to meet or exceed performance targets.

Your Key Responsibilities:

  • Manage the entire customer lifecycle, from onboarding to ongoing support and advocacy.
  • Work closely with clients to understand their business goals and objectives.
  • Develop tailored solutions to help clients achieve success.
  • Drive customer success, satisfaction, and retention, and meet or exceed performance targets.