Evening Receptionist/Client Liaison Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $25 - $35

Creating Change is seeking a dedicated and skilled team member to fill the role of Evening Receptionist/Client Relationship Administrator.

About the Role
  • This position will be responsible for providing exceptional customer service to clients, managing appointments, maintaining accurate records, and handling client payments.

The ideal candidate will possess excellent communication skills, both written and verbal, as well as experience in reception and office administration. They should also be able to work independently and as part of a team, with a warm and approachable manner.

Responsibilities
  • Provide customer service to clients of Creating Change
  • Be a primary point of contact for inbound communication
  • Maintain and ensure accurate and detailed records are kept
  • Manage Client appointments in an accurate and efficient manner
  • Ensure accurate receipt of client payment and accurate management of Cash
  • Answering inbound calls
  • Management of databases and confidential documents
  • Liaising with external parties
Required Skills and Qualifications
  • Extensive experience and excellent skills in customer service.
  • Experience in reception and office administration.
  • Ability to learn new programs quickly.
  • Warm and approachable manner.
  • Excellent communication skills both written and verbal.
  • Friendly and confident telephone manner.
  • Flexibility, accountability, and willingness to learn.
  • Attention to detail with customer service, typing, spelling, and data entry.
  • Exceptional organisation and time management skills.
  • Excellent mathematical skills, and proficiency in handling cash and client accounts.
  • Car license and vehicle required.
Benefits

Working at Creating Change offers the opportunity to make a positive impact on the community, while developing valuable skills and experience. Our team values:

  • Energetic, enthusiastic, passionate, and fun - we love a laugh
  • Persistent and show integrity in all that we do.
  • Warm with an approachable manner - to support clients at their most vulnerable.
  • Able to balance working independently and together with our team.
  • Flexible, accountable, and willing to learn and grow - we are all about change.
  • Masters at getting things done.
  • Passionate about working with children, adolescents, adults, and their families.

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