Senior Fraud Prevention Specialist

3 weeks ago


Parramatta Park, Queensland, Australia Randstad Full time

Fraud and Scam Officer - Big 4 Bank Overview

Estimated Salary: AU$80,000 - AU$120,000 per annum

This is an excellent opportunity to join a leading big-4-bank as a Senior Fraud Prevention Specialist. As a key member of the contact centre team, you will play a crucial role in identifying, investigating, and preventing fraud and scams targeting customers.

About the Role:

  • Liaise with stakeholders, including phone teams, branches, risk, fraud, and customers to resolve queries and ensure acceptable resolution for all parties.
  • Effectively handle, escalate, and follow up customer queries, issues, and complaints using judgement to resolve customer concerns on the spot.
  • Proactively manage daily business activities by operating within set guidelines and governance.

Your Skills and Experience:

  • Strong written and verbal communication skills.
  • Relationship management skills.
  • Self/time management skills.
  • Strong attention to detail skills.
  • Flexibility and availability for shift work.

About You:

  • You have strong analytical skills and are able to identify patterns and trends.
  • You have experience working in a contact centre environment or a related field.
  • You have excellent problem-solving skills and are able to think critically.
  • You are able to work independently and as part of a team.

Benefits:

  • Enjoy the flexibility of a hybrid work model and WFH opportunities.
  • Strong potential for this to be a permanent role after an initial 12-month contract.
  • New modern office close to public transport in Parramatta.
  • This company values diversity and inclusion and has a high focus on unique backgrounds.


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