Technical Support Specialist

7 days ago

Canberra, ACT, Australia Leidos Full time
Job Description

**About the Role**

We are seeking a highly skilled and experienced Technical Support Specialist to join our End User Services team at Leidos. As a member of this team, you will be responsible for providing corporate IT services to our Australian staff, ensuring all desktop services are managed and supported effectively.

Key Responsibilities

  • Provide Technical Support: Troubleshoot and resolve technical issues related to desktop services, including hardware, software, and networking.
  • Collaborate with Teams: Work closely with the Service Desk and Infrastructure teams to deliver a high level of service to the AU business.
  • Technical Guidance: Provide technical guidance to assist with the resolution of issues and problems affecting the SOE environment.
  • Knowledge Sharing: Help address knowledge gaps within the End User Services team by providing coaching and documenting solutions.
  • Testing and Validation: Form local testing of operating system upgrades as well as new peripherals and workstation models to ensure their compatibility with the global SOE.

Requirements

  • Technical Expertise: Demonstrated knowledge and experience with troubleshooting Windows domains and networks.
  • Client Hardware and Software Deployment: Demonstrated knowledge and experience of client hardware and software deployment techniques.
  • Technical Principles: Moderate understanding and wide application of technical principles, theories, and concepts in the field.
  • Engineering or Project Environment: Demonstrated experience working within an engineering or project environment (preferably in the defence industry).
  • Software Skills: Intermediate skills and experience in the use of MS Office and other relevant software packages and applications.
  • SCCM Experience: Prior experience with Microsoft System Center Configuration Manager (SCCM) is highly desirable.
  • Technical Certifications: Technical or relevant industry certifications, such as ITIL and for Microsoft products are highly desirable.

Additional Requirements

  • Australian Citizenship: This role requires the successful applicant to be an Australian Citizen.
  • Security Clearance: If you do not already have a security clearance, we will look to sponsor up to an NV-1 level Australian Government Security Clearance.

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