Product Support Operations Manager
6 days ago
Konica Minolta Business Solutions Australia is a dynamic and innovative organization that empowers businesses to transform and move information faster. As a leader in the printing, scanning, and copying industry, we offer award-winning products and solutions that cater to various business needs.
Our company culture is built on values of diversity, inclusion, and ethical practices. We strive to create an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and individuals from diverse backgrounds to apply for our roles.
We are currently seeking a Product Support Operations Manager to join our team. This role will be responsible for supporting our direct and dealer operations with all aspects of technical product support.
The successful candidate will have previous experience in a similar role or possess the necessary skills and qualifications, including:
- Providing our workforce with up-to-date knowledge and expertise on assigned products.
- Empowering users to resolve technical issues independently, reducing dependency on phone support and enhancing the overall support experience.
- Generating high-quality content for FAQs, instructional videos, and How-To articles, ensuring accuracy, clarity, and relevance.
- Enhancing information dissemination, improving team coordination, and ensuring timely and effective sharing of critical information through various communication tools.
- Facilitating knowledge-sharing forums and communities of practice where employees can exchange insights and experiences.
- Creating a training and development framework for allocated products that aligns with KM's values and objectives, contributing to the overall success and competitiveness of the organization.
- Promoting self-paced learning as the standard mode of instruction, empowering employees to take charge of their development.
- Monitoring the performance and cost of assigned products over time against planned costs, initiating and implementing strategies and programs to improve product performance and reliability.
The ideal candidate will be a highly skilled technical person with a proven track record in technical problem-solving and support. They will also be able to work as an individual and as part of a team, create and deliver technical presentations to varied audiences, and present in front of key stakeholders and partners with professionalism.
The estimated annual salary for this position is $85,000 - $110,000 AUD, depending on location and experience. Konica Minolta Business Solutions Australia offers a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself.
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion, or disability. If you require any adjustments/assistance during the recruitment process, please contact us.
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